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Redesigning Carrefour Romania's self checkout kiosk interface to simplify the checkout experience through clearer interactions, intuitive navigation, and a more accessible touch based interface.
2024 • Product Design
The challenge
Self checkout kiosks are expected to provide a fast and intuitive alternative to traditional cashier lanes, yet existing experiences often introduce unnecessary complexity through unclear navigation, inconsistent feedback, and lengthy checkout flows. These issues can slow down transactions and reduce user confidence, particularly for customers who use the kiosks only occasionally.
The challenge was to redesign the existing Carrefour self checkout experience with a stronger focus on simplicity, clarity, and ease of use. Every interaction needed to support customers in completing their purchases quickly while minimizing confusion and reducing the need for staff assistance.
Beyond improving the transaction flow, the interface needed to accommodate a broad range of shoppers with different levels of digital familiarity. The experience had to remain accessible, reliable, and efficient while aligning with Carrefour's retail ecosystem and in store environment.
- Simplify the self checkout experience for everyday shoppers
- Reduce friction throughout the purchase flow
- Improve clarity through intuitive navigation and interface feedback
- Design an accessible experience for users with varying levels of digital familiarity
- Create a consistent and scalable interface aligned with Carrefour's retail ecosystem
Let's see how our approach would shape your product
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